Terms of service

These Terms and Conditions (the “Terms”) are intended to inform you of your legal rights and responsibilities with respect to your access to and use of the Ticpin website, mobile application, and any other associated software applications (collectively, the “Platform”).

Please read these Terms carefully. By accessing or using the Platform, you agree to be bound by these Terms and enter into a legally binding agreement with Velora Technologies Private Limited (“Ticpin” / “We” / “Us” / “Our”). If you do not agree to these Terms or are not capable of being legally bound by them, you must not use the Platform or its Services.

By visiting the Platform and/or purchasing or booking tickets or services through it, you engage with our Services and agree to be bound by these Terms, including any additional terms, conditions, policies, or guidelines referenced herein or made available via hyperlinks on the Platform. These Terms apply to all users, including browsers, customers, organizers, event managers, vendors, merchants, and content contributors.

Your access to and use of the Platform is also governed by our Privacy Policy, which forms an integral part of these Terms.

We reserve the right to modify or update these Terms at any time without prior notice. Continued use of the Platform after such changes constitutes your acceptance of the revised Terms. In case of any conflict between these Terms and any other terms displayed on the Platform, these Terms shall prevail.

“Customer”, “You”, or “Your” refers to any individual accessing or using the Platform to browse events, purchase or reserve tickets, submit content, or otherwise engage with the Services.

“Organizer” or “Merchant” refers to any third-party individual or entity (including event organizers, venue managers, or service providers) who list, manage, or promote events or services on the Platform.

“Services” refers to discovery, listing, booking, and purchase of tickets or reservations for events, entertainment, activities, and related experiences through the Platform.

Ticpin is a digital technology platform that facilitates discovery, booking, and purchase of tickets and reservations for various events and experiences, including but not limited to concerts, festivals, conferences, exhibitions, workshops, sports events, and other entertainment activities (“Services”).

All events and services are offered, managed, and fulfilled solely by the respective Organizers or Merchants. Ticpin does not organize, own, control, or operate any event or venue listed on the Platform.

Services are currently available only in selected locations within India and may be expanded or restricted at our discretion.

You must be legally capable of entering into a binding contract under the Indian Contract Act, 1872 to use the Platform. Persons who are incompetent to contract, including minors, are not eligible to independently use the Platform.

If you are under 18 years of age, you may use the Platform only under the supervision of a parent or legal guardian who agrees to be bound by these Terms on your behalf.

If you are accessing the Platform on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms.

To access certain features or make bookings, you must create and maintain an active account. You agree to provide accurate, current, and complete information during registration and to promptly update such information as required.

You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted through your account. Ticpin shall not be liable for any loss arising from unauthorized use of your account.

By registering, you consent to receive communications from Ticpin via email, SMS, push notifications, or other digital means, including transactional, service-related, and promotional messages. You may manage communication preferences through available opt-out mechanisms.

During your use of the Platform, we may collect personal and usage data such as your name, contact details, location, device information, preferences, and booking behavior, in accordance with our Privacy Policy.

By providing your mobile number, you expressly consent to receive calls and messages from Ticpin or its authorized service providers for purposes including customer support, service updates, and confirmations.

You agree to use the Platform and Services:

• Only for lawful purposes;
• In compliance with these Terms and applicable laws;
• Without infringing the rights of any third party;
• Without interfering with the security, functionality, or integrity of the Platform.

Any misuse of the Platform may result in suspension or termination of your access.