Privacy policy
Last Updated: FEB 22, 2026
Your Privacy Matters
Velrona Technologies Private Limited, the owner and operator of the Ticpin platform, respects your privacy and is committed to protecting your personal data. By accessing or using the Platform, you consent to the practices described in this Privacy Policy.
Scope of This Privacy Policy
This Privacy Policy applies to all users of the Platform, including customers, organizers, merchants, vendors, and visitors. This Policy should be read together with the Ticpin Terms & Conditions.
Information We Collect
Personal Information
We may collect the following personal information:
- Name
- Mobile number
- Email address
- Date of birth (where required)
- Account login details
- Preferences and profile information
Payment Information
All payments are processed through authorized third-party payment gateways. Ticpin does not store your complete debit card, credit card, or UPI details.
Usage & Technical Data
We may collect:
- Device and browser information
- IP address and log data
- Location data (approximate or precise, subject to permission)
- App usage behavior, searches, clicks, and booking history
User-Generated Content
We may collect:
- Reviews, ratings, comments
- Photos, videos, and messages shared on the Platform
- Communications with customer support
Information from Third Parties
We may receive information from event organizers, merchants, payment providers, analytics partners, or marketing partners.
How We Use Your Information
We use collected information to:
- Create and manage user accounts
- Enable ticket bookings and reservations
- Process payments and confirmations
- Provide customer support
- Send transactional, service, and promotional communications
- Personalize content and recommendations
- Improve platform features and performance
- Detect and prevent fraud, misuse, and security incidents
- Comply with legal and regulatory obligations
Legal Basis for Processing
We process personal data based on:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
Cookies and Tracking Technologies
We use cookies, SDKs, and similar technologies to enhance user experience, analyze usage, and improve Services. You may control cookies through your device or browser settings, but disabling them may affect Platform functionality.
Sharing of Information
Organizers & Merchants
To fulfill bookings, manage entries, and provide event-related services.
Service Providers
Including cloud hosting, analytics, communication, and customer support providers.
Payment Partners
For secure processing of transactions.
Legal Authorities
When required by law, court order, or governmental request.
Business Transfers
In the event of a merger, acquisition, or sale of assets.
We do not sell your personal data to third parties.
Data Retention
We retain personal data only as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Rights and Choices
Subject to applicable law, you may:
- Access or update your personal information
- Withdraw consent for marketing communications
- Request account deletion
- Request correction or deletion of data
Requests can be made through the Platform or via official support channels.
Children's Privacy
The Platform is not intended for independent use by individuals under 18 years of age. Minors may use the Platform only under parental or legal guardian supervision.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Continued use of the Platform after changes constitutes acceptance of the revised Policy.
Grievance Redressal & Contact
For questions, concerns, or grievances related to this Privacy Policy or your data, please contact us through the support channels available on the Platform.
By using Ticpin, you acknowledge that you have read, understood, and agreed to this Privacy Policy.